CS Admin
{{ toast.msg }}
{{ t('load_failed') }}
{{ t('section_realtime') }}
{{ stats.pending_reviews }}
{{ t('stat_pending') }}
{{ stats.online_agents }}
{{ t('stat_online') }}
{{ stats.active_sessions }}
{{ t('stat_active') }}
{{ stats.verdict_stats.pending_verdicts || 0 }}
{{ t('stat_pending_verdicts') }}
{{ stats.verdict_stats.verdicts.agent_ok || 0 }} {{ t('verdict_ok_short') }} ·
{{ stats.verdict_stats.verdicts.agent_issue || 0 }} {{ t('verdict_issue_short') }}
{{ t('analytics_title') }}
{{ analyticsSummary.total }}
{{ t('summary_total_sessions') }}
{{ analyticsSummary.human }}
{{ t('summary_human_handled') }}
{{ analyticsSummary.handoffRate }}%
{{ t('summary_handoff_rate') }}
{{ analyticsSummary.dissatRate }}%
{{ t('summary_dissat_rate') }}
| {{ t('analytics_col_project') }} | {{ t('analytics_col_sessions') }} | {{ t('analytics_col_handoff') }} | {{ t('analytics_col_dissat') }} |
|---|---|---|---|
| {{ proj.project_id }} | {{ proj.sessions }} ↑{{ proj.sessions_change_pct }}% ↓{{ Math.abs(proj.sessions_change_pct) }}% | {{ proj.handoff_rate }}% | {{ proj.dissatisfaction_rate }}% |
|
{{ proj.project_id }} {{ t('analytics_detail') }}
{{ t('loading') }}
{{ analytics.period === '1d' ? t('analytics_hourly_sessions') : t('analytics_daily_sessions') }}
{{ t('analytics_response_dist') }}
{{ t('analytics_session_summary') }}
{{ t('analytics_total') }}: {{ analytics.detail.session_summary.total }} |
AI: {{ analytics.detail.session_summary.ai_handled }}
({{ analytics.detail.session_summary.total > 0 ? Math.round(analytics.detail.session_summary.ai_handled / analytics.detail.session_summary.total * 100) : 0 }}%) |
{{ t('analytics_human') }}: {{ analytics.detail.session_summary.human_handled }} |
{{ t('analytics_dissat') }}: {{ analytics.detail.session_summary.dissatisfied }}
({{ analytics.detail.session_summary.dissatisfaction_rate }}%)
↑{{ analytics.detail.session_summary.dissat_change }}%
↓{{ Math.abs(analytics.detail.session_summary.dissat_change) }}%
|
|||
{{ t('analytics_no_data') }}
{{ t('vip_diag_title') }}
| {{ t('analytics_col_project') }} | {{ t('vip_diag_total') }} | {{ t('vip_diag_uid') }} | {{ t('vip_diag_known') }} | {{ t('vip_diag_high') }} | {{ t('vip_diag_low') }} | {{ t('vip_diag_missing') }} | {{ t('vip_diag_no_uid') }} |
|---|---|---|---|---|---|---|---|
| {{ row.project_id }} | {{ row.total_sessions }} | {{ row.uid_sessions }} | {{ row.vip_known_sessions }} | {{ row.high_vip_sessions }} ≥{{ row.vip_threshold }} | {{ row.low_vip_sessions }} | {{ row.vip_missing_sessions }} | {{ row.no_uid_sessions }} |
{{ t('agent_perf_title') }}
{{ t('loading') }}
{{ t('agent_perf_no_data') }}
| {{ t('agent_perf_col_agent') }} | {{ t('agent_perf_col_sessions') }} | {{ t('agent_perf_col_dissat') }} | {{ t('agent_perf_col_unresolved') }} | {{ t('agent_perf_col_hours') }} |
|---|---|---|---|---|
| {{ ag.agent_username }} | {{ ag.session_count }} | {{ ag.dissatisfied }} | {{ ag.unresolved }} | {{ formatResponseTimeSummary(ag.response_time_dist) }} |
{{ ag.agent_username }} — {{ t('agent_perf_time_dist') }}
{{ t('loading') }}
{{ t('no_ai_review_items') }}
{{ t('role_user') }}
{{ t('role_human_agent') }}
{{ t('role_ai') }}
{{ t('badge_corrected') }}
{{ t('suggestion_label') }} {{ item.ai_suggestion }}
{{ t('review_complete_n', { n: correctionCounts[item.id] || 0 }) }}
{{ t('status_dismissed') }}
{{ t('loading') }}
{{ t('payment_proof_empty') }}
{{ t('payment_proof') }}
{{ ppVerdictLabel(item.verdict) }}
{{ item.review_reason }}
{{ item.screenshot_url ? (item._thumbnailFailed ? t('payment_thumbnail_failed') : t('payment_thumbnail_loading')) : t('payment_no_screenshot') }}
{{ t('payment_expected') }}: {{ item.expected_amount || '-' }}
{{ t('payment_pay_channel') }}: {{ item.pay_channel || '-' }}
{{ t('payment_ocr_verdict') }}: {{ ppJson(item.text_result_json).verdict || '-' }} / {{ ppJson(item.text_result_json).confidence || '-' }}
{{ t('payment_detected_amounts') }}: {{ (ppJson(item.text_result_json).detected_amounts || []).join(', ') || '-' }}
{{ t('payment_ocr_text') }}
{{ ppJson(item.ocr_result_json).text || ppJson(item.ocr_result_json).error || '-' }}
{{ t('payment_verdict_title') }}
{{ ppVerdictLabel(item.verdict) }}
{{ rvTime(item.reviewed_at) }}
{{ t('loading') }}
{{ t('faq_empty') }}
FAQ
{{ t('faq_approved') }}
{{ t('item_rejected') }}
{{ t('loading') }}
{{ t('synonym_empty') }}
Synonym
{{ t('syn_user_said') }} {{ item.variant }}
{{ t('syn_match_faq') }} {{ item.canonical }}
{{ t('item_approved') }}
{{ t('item_rejected') }}
{{ t('loading') }}
{{ t('no_human_review_items') }}
{{ t('role_user') }}
{{ t('role_human_agent') }}
{{ t('role_ai') }}
{{ t('suggestion_label') }} {{ item.ai_suggestion }}
{{ t('verdict_title') }}
{{ t('verdict_' + item.verdict) }}
{{ rvTime(item.reviewed_at) }}
📝 {{ t('disputed') }}
{{ rvTime(item.disputed_at) }}
{{ item.dispute_reason }}
{{ t('review_complete_short') }}
{{ t('status_dismissed') }}
{{ t('users_title') }}
{{ t('add_user_title') }}
{{ t('loading') }}
| {{ t('col_name') }} | Chat ID | {{ t('col_role') }} | {{ t('col_language') }} | {{ t('col_status') }} | {{ t('col_projects') }} | {{ t('col_actions') }} |
|---|---|---|---|---|---|---|
| {{ user.name }} | {{ user.chat_id }} | {{ user.role }} | — | {{ user.online_status === 'online' ? t('status_online') : t('status_offline') }} — | {{ t('no_projects') }} | |
{{ t('edit_projects_for') }} {{ user.name }} |
||||||
{{ t('no_users') }}
{{ t('perf_title') }}
{{ perfData.totalAgents }}
{{ t('perf_total_agents') }}
{{ perfData.flaggedToday }}
{{ t('perf_flagged_today') }}
{{ perfData.avgScore }}
{{ t('perf_avg_score') }}
✅ {{ t('perf_all_normal') }}
{{ risk.risk_score > 60 ? '🔴' : risk.risk_score > 30 ? '🟡' : '🟢' }}
@{{ risk.agent_name || risk.agent_id }}
{{ risk.risk_score }}
{{ reasonLabel(r) }}
{{ risk.ai_review.timeline }}
{{ t('perf_rules_only') }}
{{ {confirmed: t('perf_confirmed'), false_alarm: t('perf_false_alarm'), needs_coaching: t('perf_coaching')}[risk.supervisor_action] }}